NZ retailer Pak’n’Save needs to take customer care a bit more seriously. The firm’s developers released a beta chat bot to generate meal ideas from items left over from a weekly shop. Foody geeks pushed the parameters beyond foodstuffs and included cleaning materials: one used bleach to mix a “fresh breath mocktail”. The programmers were quick to criticise this abuse of their efforts, overlooking their duty of care to ensure that ingredients were restricted at the outset to foodstuffs. Behind every giga-gaffe there is usually a simple remedy waiting to be implemented.
Recipe for disaster
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